Business First

Business First (previously Taking Care of Business) is a landmark study that explores Government-to-Business service delivery from the perspective of the business community.

Business First 2019

​Business First 2019 is the latest study in the research series, previously entitled Taking Care of Business, that examines Canadian businesses' perceptions of government services. (Download only)

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Taking Care of Business 5

Building on the previous waves of the research, Taking Care of Business 5 examines how businesses in Canada experience government services.

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Taking Care of Business 5 - Insights Bulletin

Overview of key findings and recommendations from the TCOB 5 study.

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Copies of older reports from the series may be available upon request. Please contact us for more information.

About the Business First Series

A collaborative effort of public-sector organizations from across Canada, Business First (previously Taking Care of Business) is a landmark study that explores Government-to-Business service delivery from the perspective of the business community.

In recent years, governments across Canada have spent a significant amount of time improving service delivery to businesses. Information and services have been brought together making it less complicated to start a business, forms and processes have been made available electronically making it easier and less costly to access government services, and the vast array of regulations has been reviewed and rationalized lessening the burden on businesses while still protecting the public interest. Most impressively, these initiatives have often been accomplished in a collaborative manner across multiple levels of government through projects such as the network of Canada Business Service Centres.

While these initiatives have often been undertaken in consultation with the business community, the public sector has lacked an instrument through which it can hear directly from businesses about their experiences, expectations, and priorities for service improvement. What is the current level of service quality to businesses? What service channels are preferred by businesses when using government services? What are the drivers of service quality for businesses? How does government’s role as a regulator of business change the service relationship? Where should governments focus their service improvement initiatives?

Business First represents the latest collaborative effort to improve service to the business community, giving public-sector service managers across Canada an actionable road map to service improvement.