A centre of excellence for knowledge, collaboration and innovation in public sector service delivery

Research

Stay on top of the latest research in public-sector service delivery.

Research Products

Learning

Expand and certify your knowledge in public sector service excellence.

Learning Programs

Councils

Inter-jurisdictional councils collaborating and focusing on service delivery.

About the Councils

Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

Measure Your Performance

Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

Start Benchmarking

Upcoming Events

Feb

21

Joint Councils Meeting, Toronto, ON
This event is open to members only.

Feb

22

PSCIOC Meeting, Toronto, ON
This event is open to members only.

Feb

22

PSSDC Meeting, Toronto, ON
This event is open to members only.

Mar

28

Fundamentals of Public Sector Service Excellence for Managers
The government’s emphasis on Results and Delivery underscores the need for an understanding of the basics in the way in which public servants approach service delivery. Service management excellence is core to achieving the government’s priorities.

Latest News & Resources