A centre of excellence for knowledge, collaboration and innovation in public sector service delivery

Research

Stay on top of the latest research in public-sector service delivery.

Research Products

Learning

Expand and certify your knowledge in public sector service excellence.

Learning Programs

Councils

Inter-jurisdictional councils collaborating and focusing on service delivery.

About the Councils

Common Measurements Tool

About the CMT

An easy-to-use client satisfaction survey instrument that facilitates benchmarking across jurisdictions and adjusting for common factors.

Measure Your Performance

Benchmarking Service

CMT users can request a customized benchmarking report to quantitatively gauge how their results rank against those of peer organizations.

Start Benchmarking

Upcoming Events

Dec

07

Behavioural Insights webinar
Get a better understanding of how people behave and make decisions, and how this information can be used to help improve public services.

Jan

18

Blockchain webinar
Details coming soon

Latest News & Resources

Lack of skills main barrier to civil service tech adoption
Civil servants believe better information sharing across government will improve public services, but say lack of skills is still the main barrier to adopting digital services, according to a survey.

Digitally transforming NSW: what public sector executives really think
Digital technology is spearheading a profound transformation of the public sector, challenging traditional public agency governance models which are still often based on ‘analogue age’ frameworks that require modernisation for a rapidly evolving operating environment

OpenText makes its big move into AI
OpenText launched an artificial intelligence platform Tuesday that combines big data and human language analytics to help companies better understand the needs of customers.